The body making the statement "Luxembourg for Tourism GIE" is committed to making its websites accessible, in accordance with the law of 28 May 2019 on the accessibility of websites and mobile applications of public sector bodies. This accessibility statement applies to:
The VisitLuxembourg app has its own accessibility statement.
What is digital accessibility?
Everyone should be able to easily use and consult the information on a website or an app, in particular people with disabilities and/or people using assistive software or specialised equipment (for example people with visual, hearing, physical or cognitive disabilities).
Compliance status
These websites are partially compliant with the European Standard EN 301 549 and the Web Accessibility Assessment Framework (RAWeb) version 1.1, which implements it, due to the reasons listed below.
Non-accessible content
The content listed below is non-accessible for the following reason(s):
Non-compliance
Images and graphics
- Missing image descriptions: Some images have no text description, or the description is not meaningful. People who use a screen reader may therefore not find out what these images show.
- Decorative icons are read aloud: Some purely decorative icons are not hidden from screen readers. Users hear unnecessary or confusing information as a result.
- Logo read out twice: The logo is embedded twice and is read out twice by screen readers.
Colours and contrast
- Information conveyed by colour only: Some information is conveyed by colour alone. People with colour vision deficiency or low vision may miss it.
- Low-contrast buttons: Some buttons are hard to see in their inactive state because their colours do not stand out sufficiently from the background.
Image galleries and animations
- Image galleries do not indicate the current image: Our image galleries do not tell screen reader users which image is currently displayed.
- Animated icon cannot be paused: The animated arrow icon that invites users to scroll down cannot be paused or stopped. This can be distracting, especially for people with attention or concentration difficulties.
Navigation and operation
- Mobile menu difficult to use with assistive technologies: On smartphones and tablets, the menu does not work properly with screen readers.
- Cookie window cannot be closed with the keyboard: The cookie window cannot be closed with the Escape key (Esc).
- Skip links not translated: In some language versions of the website, in particular the French version, the skip links at the top of the page ("Go to content", "Go to search" …) are displayed in English.
Links, headings and language
- Unclear link texts: Many links are only called "Find out more" or similar, and the links to the app stores do not name the store. Screen reader users therefore do not know where these links lead.
- Image links without a label: Some links in the form of images, in particular those to our social media channels, have no name. Screen reader users do not find out where these links lead.
- Headings skip levels: On some pages, heading levels are skipped. This makes it harder for screen reader users to find their way around the page.
- Language changes not marked: Some pages contain text in another language that is not identified as such in the code. Screen readers may then read this text with incorrect pronunciation.
Search and forms
- Search field label not visible: The search field has no visible label or heading. Some users may therefore not understand what the field is for.
- Superfluous characters next to the search: Next to the search field there are superfluous characters that are read aloud by screen readers.
- Unclear error messages: In the brochure order form, the error messages are not written out in full. Users are not told what they need to correct.
Media, documents and embedded content
- Embedded content without a name: Some embedded content, such as maps or videos from other websites, has no name describing what it is. Screen reader users may therefore not know what it contains.
- Videos without subtitles or transcripts: Some videos published since 23 September 2020 have no subtitles, no text transcript and no audio description. Deaf, hard-of-hearing, blind or visually impaired people may not be able to access their content.
- Inaccessible PDF documents: Some brochures and PDF documents, in particular in the "Publications" section, are not accessible. Screen reader users may not be able to read them. On request, we will provide you with the content in an accessible format.
- Downloads without details: Downloadable documents lack the file size and a clear name; in some cases only the file name is shown.
- Online flipbooks: The online view of the brochures ("View online") is provided by an external supplier and can only be used to a limited extent with screen readers and the keyboard. On request, we will provide you with the content in an accessible format.
Disproportionate burden
Some descriptions and images of accommodation, attractions and events are entered directly by our partners in the national tourism database. The number of listings makes a full correction disproportionate. On request, we provide this information by email or phone.
- Pre-recorded videos published before 23 September 2020.
- The interactive attractions map; essential information (name, address, contact) is available as text on each listing page.
- Content on third-party social media platforms (Facebook, Instagram, YouTube, LinkedIn) that the websites link to.
- Posts (photos and texts) published by users and shown in the embedded social media walls.
Accessibility features
- Skip links at the top of each page take you directly to the content, search, menu and footer.
- The visitluxembourg.com website is available in four languages: French, German, English and Dutch.
- A "Go to the top" link takes you quickly back to the top of the page.
- The "Tourism for all" page gives information about accessible tourism offers in Luxembourg.
- On many listing pages for accommodation, attractions and offers, the "Comfort & accessibility" section shows which facilities are accessible. This information has been checked by Neumann Consult.
- The websites adapt to different screen sizes (computer, tablet, smartphone).
- Text can be enlarged up to 200% with browser zoom without losing content.
- Most text meets the colour contrast requirements (a contrast ratio of at least 4.5:1); exceptions are listed under "Non-compliance".
- Text uses an easy-to-read sans-serif font in a sufficient size and is displayed as real text, not as images.
Preparation of this accessibility statement
This statement was prepared on 18 October 2023 on the basis of an assessment carried out by a third party, the "Service information et presse" (Information and Press Service), according to RGAA 4.1.2. It was updated on the basis of a self-assessment carried out by "Luxembourg for Tourism GIE" in accordance with the requirements of RAWeb 1.1, supplemented by an automated test using EqualWeb in October 2026. The statements made in this declaration are accurate and based on these assessments. The statement was last reviewed on 7 October 2026.
Browsers and tools used to check accessibility
Feedback and contact information
If you notice a lack of accessibility, please contact us. Describe your problem and specify the page on which it occurred:
We commit to replying to you within one month. Within reasonable limits, the accessibility issue will preferably be corrected online, so that the problem is solved in a sustainable way. Should this not be possible, the information you requested can be made available to you in an accessible format of your choice:
- in writing in a document or email;
- orally in an interview or by phone.
Enforcement procedure
Should the reply be unsatisfactory, you also have the possibility of informing the Information and Press Service, the body responsible for supervising accessibility, via its online complaint form, or the Ombudsperson, the mediator of the Grand Duchy of Luxembourg.
This statement is based on the model set out in the Implementing Decision (EU) 2018/1523. This model is owned by the European Union and licensed under a Creative Commons Attribution 4.0 International license.
