LuxembourgCard Terms and Conditions
Address/contact of the operator
Luxembourg for Tourism GIE
6, rue Antoine de Saint-Exupéry
L-1432 Luxembourg
Tel: +352 42 82 82 1
Represented by the Managing Director
Dr. Sebastian Reddeker (sebastian.reddeker@lft.lu)
Entry in the register
Commercial register no. C124
VAT identification number: LU28215929
Person responsible for the content
Rui Saraiva (rui.saraiva@lft.lu)
Company responsible for guest card
Alturos destinations
Churerstrasse 54
CH- 8808 Pfäffikon
Tel: +41 55 588 0175
Data protection notice
We take the protection of your personal data very seriously. We will therefore treat this data confidentially in accordance with the applicable legal requirements and our privacy statement.
If you have any questions, suggestions and/or complaints, please contact us by telephone on (+352) 42 82 82 1 or by email at romain.schwartz@lft.lu
When you purchase a LuxembourgCard, the following information is collected and stored electronically until the validity period expires:
- First and last name
- Address
- Email address
- Payment method
The stored information will be read electronically from your card and used at participating service partners while the access control remains valid, but the information will not be saved.
You have the right to request information about the stored data from Luxembourg for Tourism GIE at any time, after expiry of the period of validity for its deletion, as well to request confirmation of the deletion. If you return the card early, you are entitled to request immediate deletion during the validity period of the card.
Legal notices - Use of the guest card and services
- Upon handover of the card, the system operator allows the cardholder to use the services listed under the card’s service specifications as of the date of issue.
- The nature and scope of the services for the cardholder can only be found in the service specification, valid at the time of card use, that is published on the website:www.visitluxembourg.com.
- The system operator, as the publisher, and service partners can exclude cardholders and other authorised users from using the card fully or partially, temporarily or permanently if the cardholder breaches statutory regulations, safety regulations, usage regulations or instructions from supervisory staff within the context of use, or otherwise behaves in a manner contrary to the contract to such an extent that the exclusion is objectively justified.
- In the event of misuse or suspected misuse, the service partners are entitled to retain the card without compensation.
- In the event of restricted service or justified exclusion, any claims on the part of the cardholder are excluded.
- To use the services, the cardholder is obliged to show the original card and to submit it to the service partner for electronic verification before using the service. If the cardholder has paid the standard advertised service price to the service partner and only presents the card after payment and/or use of the service, there is no entitlement to a refund.
- Despite careful content checking, Luxembourg for Tourism GIE does not assume any liability for changes to the services of service partners that are not announced. Luxembourg for Tourism GIE undertakes to make changes as soon as possible, provided these are known.
- The LuxembourgCard is valid for 365 days from the first use. For a 2-day or 3-day ticket, use can be spread throughout the year and does not have to be redeemed on consecutive days. There is no entitlement to reimbursement for any unused days at the end of the usage period of 365 days.
- All LuxembourgCard services can be visited multiple times.
- If you have any technical problems, please contact feedback@visitluxembourg.com.
Copyright
All contents of the website are protected by copyright. Any form of reproduction requires the prior consent of Luxembourg for Tourism GIE.
Version: March 2024