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ServiceQualitéit Lëtzebuerg

The label "ServiceQualitéit Lëtzebuerg" is a national initiative launched by the Ministry of the Economy in collaboration with the ETI (Europäisches Tourismus Institut) which certifies the guarantee of quality services with regard to the provision of services and work procedures.

The label is aimed at businesses in the tourism, retail trade and craft industry who are commited to provide the best service to their clients.

The programme is divided into 3 levels:

  • level I focuses on the consciousness and awareness of service quality by the totality of the staff;
  • level II is centered around quality control and strategic decision making with the aim to improve the quality of services;
  • level III, the highest distinction in the programme, is reserved for businesses having implemented a valid and comprehensive quality management system in all areas of the business.

In order to be granted the "ServiceQualitéit Lëtzebuerg" label, businesses are required to participate in seminars and to provide a certificate of successful completion.

Contact:

ETI GmbH
Prof. Dr. Heinz-Dieter Quack
Am Wissenschaftspark 25+27
D-54296 Trier

T +49 651 97866 0 | F +49 651 97866 18
www.servicequaliteit.lu

Label holders

Classifications Luxembourg

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